We respect the privacy of our users, and do not collect information from you without your knowledge. In order to understand your needs, provide you with a better service or to process your requests, we need to collect certain information. We will not release your registration, personalisation and usage data to outside organisations. We may however use information collected for market analysis and we may provide aggregate statistics to reputable third party vendors. We will not include any information that will personally identify any individual to any third party.
You acknowledge and agree that we may, from time to time, access your account and other parts of the service as necessary to identify, investigate or resolve technical problems or to respond to service complaints. If you choose to personalise this website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
We reserve the right to refuse service, terminate accounts, or remove or edit content at our sole discretion. Please use Internet E-Mail only to send us non-confidential notes. Do not include confidential personal or private information. For your protection, our responses will not include any confidential information. Please do not use Internet E-Mail to send us transaction instructions. Customers who choose to send Internet E-Mail messages to us that contain confidential, private or personal information do so entirely at their own risk.
WHAT INFORMATION DO WE COLLECT?
We may collect the following information: Your name and job title, your contact information including email address, demographic information such as post code, preferences and interests and other information relevant to customer surveys and/or offers. If you are making a reservation, we also require your credit card number and expiry date.
WHAT DO WE DO WITH THE INFORMATION WE COLLECT?
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes.
- We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
LINKS TO OTHER WEBSITES
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over such other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways: Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
LEGAL TERMS AND CONDITIONS
Your use of our website indicates your agreement to this policy and your agreement to be bound by our legal terms and conditions.
WHAT INFORMATION IS SECURE AND WHAT ISN'T?
We always take the utmost care to ensure that the data we obtain from you is not used in a way that you may be unaware of or not agreeable to. For example, due to the personal nature of the information you give when making a reservation, the reservation system is secure, such that your credit card details are protected.
However, there are a few special cases worth noting when you are contemplating giving personal information to us. It is important to note that any e-mail communication to and from our site is not secure. This is a risk inherent in the use of e-mail. Please be aware of this when requesting information or sending forms to us by e-mail (for example from the “Contact Us” section of the site). We recommend that you do not include any confidential information when using the e-mail forms on the site (for example, do not provide credit card numbers here). For your protection, our e-mail responses to you will not include any confidential information.